FAQs

Ordering and delivery

All of my work is handcrafted from salvaged resources found along the Cornish coast. Most of my designs are made to order with a typical turnaround of 1-3 business days from the point of order to posting via standard Royal Mail.

All of my work is framed, carefully protected in bubble wrap and packaged into a made to measure postal box to ensure safe delivery.

Overseas-please allow 3-7 business days for Europe and 5-20 business days to the United States. I am not responsible for parcels that may get held or delayed in customs.

If your destination is not listed, please contact me in the first instance to obtain a shipping quote.

Returns and exchanges

Please contact me immediately or within 14 days if there is any problem with your order. I do not accept cancellations once a design has been set and agreed.

Customer service

I pride myself on offering a first class customer service and response rate. Your satisfaction and word of mouth support is my upmost priority as a small handcrafted business. I am always very happy to receive feedback.